All artworks sold through Gallerria are original, one-of-a-kind artworks. Due to the unique nature of each piece, all original artworks are generally considered final sale and cannot be returned or exchanged for change of mind.

This policy does not affect any rights or remedies you may have under applicable consumer law.

Damaged or Incorrect Artwork

We take great care to professionally package every artwork before dispatch. If your artwork arrives damaged, significantly affected during transit, or you receive an artwork that is incorrect, please contact us as soon as possible after delivery.

Please provide your order details along with clear photographs of the artwork and its packaging. This information helps us assess the condition of the artwork and, where necessary, work with the courier to resolve the issue.

Depending on the circumstances, we may arrange a repair, replacement, return, or refund where appropriate.

Refunds

Where a refund is approved, it will be processed using the original payment method. The time it takes for the refund to appear in your account may vary depending on your bank or payment provider.

Return Shipping

If we determine that an artwork needs to be returned due to damage, an incorrect order, or another issue covered by this policy, we will provide instructions for the return and advise whether return shipping will be covered.

Please do not send an artwork back without contacting us first and receiving return instructions.

Contact

If you have any questions regarding returns or refunds, please contact us through our contact page.